We are looking for a driven and detail-oriented Strategy & Operations Associate who thrives in dynamic environments and excels at transforming ambiguity into actionable plans. In this role, you will lead the execution of key digital operations projects, optimize processes through data insights and automation, and help scale our operations efficiently and effectively.

As a vital member of the team reporting to the Digital Ops Manager, you will collaborate closely with cross-functional partners including Product, Revenue Management, Field Operations, and Technology teams. You will take ownership of project roadmaps, align stakeholders, identify and mitigate risks early, and ensure timely delivery of commitments to enable smooth and scalable operations.

Key Responsibilities
- Enhance the performance of listings across major online travel agencies such as Airbnb and Booking by conducting A/B tests to improve conversion rates and customer reviews. Audit listing data and assets to maintain high standards and develop standardized operating procedures to drive continuous improvement.
- Analyze and optimize existing processes by mapping workflows, identifying bottlenecks, and implementing scalable improvements that increase efficiency, reduce costs, and elevate customer experience.
- Manage the end-to-end Digital Operations project plan, including task assignment, deadline tracking, progress reporting, and risk mitigation to ensure successful delivery.
- Lead tool rollouts by gathering requirements, creating user playbooks and communications, and reporting on rollout status and potential risks to stakeholders.
- Develop and maintain KPI dashboards to monitor project performance, detect deviations early, and enable data-driven decision-making.
- Oversee recurring operational workflows, ensuring they meet defined service levels and specifications, and publish regular performance updates.
- Facilitate stakeholder coordination by managing dependencies, negotiating priorities, and maintaining clear communication to keep projects on track. Provide structured reports on progress, risks, and outcomes to leadership.

What You Will Bring
- 0 to 3 years of experience in operations, consulting, project management, or business analysis, preferably within tech-enabled or digital environments.
- Strong analytical skills with advanced proficiency in Google Sheets and a structured approach to problem-solving.
- Excellent written and verbal communication skills, highly organized, and proactive in identifying and resolving challenges.
- A Bachelor’s degree in Engineering, Business Administration, or a related field.

Join us to grow your career in a fast-paced, innovative environment where you will have the opportunity to make a meaningful impact by driving operational excellence and strategic initiatives across multiple teams. If you enjoy turning data into insights and complex challenges into clear, executable plans, this is the role for you.