Customer Success Associate

Our Ideal Candidate

-An undergraduate degree in any discipline. Recent graduates are welcome.
-0 to 3 years of work experience, including internships. A customer-facing or SaaS internship is a plus, not a must.
-Full professional proficiency in written and spoken English.
-Strong written communication and a sharp eye for detail. You write clear, professional replies and notes.
-Organized and dependable. You manage a queue, hit your response times, and follow through on every hand-off.
-Curious and coachable. You ask good questions, take feedback well, and learn fast.
-Customer-first. You listen, stay patient, and want to help people get unstuck.

Nice to Have (a bonus, not a filter)

-Comfort with support or ticketing tools, CS platforms, and analytics dashboards, or similar tools from elsewhere. We care more that you learn new software quickly than that you already know ours.
-Exposure to PPC, paid search, Google Ads digital or marketing.

Responsibilities

-Handle support queries. Respond to routine tickets, troubleshoot basic issues, and escalate edge cases with clear context.
-Run preliminary investigations using internal tools to gather context and assist with resolution or hand-off.
-Build product knowledge of Optmyzr's core tools, their purpose, and their limits across customer use cases.
-Prepare for calls and shadow live sessions. Collaborate with CSM calls, next steps, and learn best practices firsthand.
-Surface engagement opportunities by flagging usage drops, recurring questions, and risk signals to the pod CSM.
-Collaborate with Support, Product, and Engineering on bugs and feature requests.
-Keep records accurate and notes up to date so the next person has the full picture.

What Success Looks Like
A fast and steady ramp. You move from supported to independent quickly, become a proactive contributor who spots risks and opportunities before anyone asks, and stay scrappy when you hit something unfamiliar. Fast, reliable ticket handling and prep that CSMs can lean on round it out.

Growth Path
This is an entry point into Customer Success at Optmyzr, with a clear track toward Customer Success Manager. You will know what readiness looks like, and you will get the feedback and support to get there.


Why Optmyzr

Make a Real Impact
Own customer relationships end-to-end, helping global businesses succeed while seeing the direct results of your work every day.

Fast-Growing SaaS Company
Be part of a profitable, scaling B2B SaaS company where your ideas matter and your voice is heard from day one.

Work With Innovators
Collaborate with engineers, product managers, and marketers building AI-powered tools that process billions of data points for smarter decisions.

Growth & Learning
Expand your skills through hands-on customer interactions, product expertise, and exposure to cutting-edge SaaS practices.

Supportive, Fun Culture
Join a global team that values trust, respect, and initiative while keeping things open, collaborative, and informal.